Return & Refund Policy
At Review Cards Hub, we want customers to be satisfied with their order. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders delivered in the United Kingdom.
1. Returns
We accept returns for both defective and non-defective products. To be eligible for a return, the product must be new. This means that it must be unopened in its original packaging or have never been used.
You must contact us to request a return within 14 days of receiving your order. Please include your order number, the name used to place the order, and a brief explanation of the reason for the return.
Once your return request has been accepted, you must return the product to us by mail in its original condition and packaging. We may refuse a return where the item has been used, damaged, altered, or is not in new condition.
2. Exchanges
We accept exchanges for eligible products. If you would like to exchange an item, please contact us within 14 days of receiving your order and provide your order number, the name used to place the order, and details of the exchange you are requesting.
Products returned for exchange must meet the same eligibility requirements as returns: they must be new, unopened in their original packaging, or never used.
Exchange requests are subject to the availability of the requested replacement product.
3. Return Method and Return Postage
Returns and exchanges are made by mail. Customers are responsible for downloading and printing their own return label and for paying the cost of return postage.
We do not charge a restocking fee for returned products.
We recommend using a tracked postal service and retaining proof of posting until your return has been received and processed.
4. Defective, Damaged, or Incorrect Items
If your item is defective, damaged, or incorrect, please contact us within 14 days of receiving it. Please provide your order number, a description of the issue, and photographs of the product and packaging where relevant.
After reviewing the issue, we may offer an exchange, a replacement product, a corrected version of the product, a partial or full refund, or another appropriate resolution.
5. Refunds
Once we have reviewed and approved a return or refund request, we will confirm the outcome by email. Approved refunds will be issued to the original payment method used to place the order.
Refunds are processed within 7 days of approval. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
6. How to Request a Return, Exchange, or Refund
To request a return, exchange, or refund, please contact our customer service team using the support details provided on our website. Please provide the following information so that we can review your request promptly:
- Your order number.
- The name used to place the order.
- A description of the reason for the request or the issue with the product.
- Photographs of the product and packaging, where relevant.
- The resolution you are requesting, such as a return, exchange, replacement, corrected product, or refund.
7. Your Consumer Rights
Nothing in this policy affects your statutory rights as a consumer.
8. Contact Us
If you have questions about this Return & Refund Policy or would like to make a return, exchange, or refund request, please contact us through the customer support details provided on our website.
Review Cards Hub is committed to providing high-quality Google review cards and a straightforward customer experience. We will review requests fairly and aim to resolve them promptly.